Banking on win bt — Fast, Local, Straightforward

When you're ready to withdraw, head to the cashier and choose Withdraw. Select the wallet you want — bKash, Nagad, or Rocket — enter your registered wallet number and the amount, then confirm. win bt routes the payout back to the wallet you used to deposit where possible, which keeps the process clean. If your account hasn't been verified yet, you'll be

prompted to complete that step first — it's a one-time process that protects your balance. Payout timing depends on verification status and the volume of requests at that moment; we don't publish a fixed speed because it varies, but we process requests in the order they arrive.

Account verification is a one-time step that unlocks full withdrawal access and keeps your balance protected. We ask for a photo ID — a national ID card is the most straightforward option — and a selfie taken at the time of submission. Upload both through the Verification section in your account settings. The review is handled on our end, and you'll see

a status update once it's done. If anything is unclear in the upload, we'll flag exactly what needs to be resubmitted rather than rejecting the whole application. Think of this as the step that makes your wallet yours — once it's done, withdrawals to bKash, Nagad, or Rocket go through without extra friction.

Adding money to your win bt balance starts at the cashier — tap Deposit, pick bKash, Nagad, or Rocket, and you'll see the account number to send to. Open your wallet app, send the amount, confirm with your PIN, then return to win bt and your balance updates. No bank visit, no waiting on a teller. The amount you send is what

lands in your account; check the minimum shown at the cashier before you send. If the balance hasn't refreshed after a couple of minutes, tap Refresh or contact support with your transaction reference.